Terms of service
Terms of Service
Welcome to the Cacao Junajpu website. By browsing or purchasing from this website, you agree to the following Terms of Service. If you do not agree with these terms, please do not use this website.
The terms “Cacao Junajpu,” “we,” “us,” and “our” refer to Cacao Junajpu, located at 5a Ave Sur #6, Antigua Guatemala. The terms “you” and “your” refer to the user, customer, or visitor of this website.
1. Website Use
The content on this website is provided for general information, product education, and shopping purposes. We may update, change, or remove content at any time without prior notice.
You agree to use this website only for lawful purposes and in a way that does not damage, disable, or interfere with the website or its normal operation.
2. Product Information
We do our best to describe our cacao and products as accurately as possible. However, natural products may vary slightly in color, texture, aroma, flavor, or appearance from batch to batch.
All product information is provided for general informational purposes only and is not intended as medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease.
3. Orders and Payment
By placing an order, you agree that all information you provide is accurate and complete. We reserve the right to refuse or cancel an order if there is an error in pricing, availability, shipping information, or payment processing.
Prices are listed in U.S. dollars unless otherwise stated. Prices and product availability may change without notice.
4. Shipping
We ship with care to the address provided at checkout. Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address. Cacao Junajpu is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
5. Returns and Exchanges
Because our products are food items, we cannot accept returns.
If there is an issue with your order, please contact us and we will be happy to help with an exchange or replacement, excluding shipping costs.
Please email us with a brief description of the issue and clear photos of both the product and the shipping label so we can resolve the matter as quickly as possible.
6. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, design, layout, and overall appearance, is owned by or licensed to Cacao Junajpu unless otherwise stated.
You may not copy, reproduce, distribute, or use our content without written permission.
7. Third-Party Links
This website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, policies, or practices of third-party websites.
8. Cookies and Privacy
This website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and support online shopping functions.
Please refer to our Privacy Policy for more information about how we collect, use, and protect your information.
9. Limitation of Liability
We do our best to keep this website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
To the fullest extent permitted by law, Cacao Junajpu is not responsible for any loss, damage, or inconvenience resulting from the use of this website, reliance on website content, or delays outside of our control.
10. Governing Law
These Terms of Service are governed by the laws of Guatemala. Any disputes related to the use of this website or purchases from Cacao Junajpu shall be handled in accordance with applicable Guatemalan law.
11. Contact Information
If you have any questions about these Terms of Service, your order, or our products, please contact us:
Email: cacao@junajpu.com